Introduction

HS Estates takes the privacy of your information very seriously. This policy explains how and for what purposes we use the information collected about you via our website or by you calling in and registering your details. Please read this privacy policy carefully. By using the Site and/or any services we offer via HS Estates, you are agreeing to be bound by this policy in respect of the information collected about you.

HS Estates needs to gather and use certain information about individuals in order to carry out the service you require. At any time you can opt out from receiving information from HS Estates

If you have any queries about the policy, please get in touch with us using the contact details, this can be by email, phone or in person. 

Personal information collected

We will collect the following personal information from you:  name, e-mail address, postal address, telephone number, purchase price or rental amount

Although it is not compulsory to give us this information, if you do not then we may not be able to provide you with the full range of services we have to offer. 

Use of this information and why it exists

Comply with data protection law and follow good practice with data held

Protect the rights of clients and staff

We are open and transparent on what we use your data for

Protect you and your data on paper and electronically

We will use this information in order to: send you information about your requirements and service; carry out marketing of your property and offering you property we have for either sale or rent. This also applies if we need to make repairs on your behalf as the property owner in the sale or letting of your property.

 

Sharing this information

We will not pass your information onto third parties without consent and this will than only be to carefully selected business. You can tell us to stop this at any time by sending an e-mail to sales@hs-estateagents.co.uk

Other than as set out above, we will not disclose any of your personal information without your permission unless we are required by law to do so (for example, if required to do so by a court order or for the purposes of prevention of fraud or other crime).

Information automatically collected from your computer

When you visit the Site our web server automatically records your IP address. This IP address is not linked to any of your personal information.

We may also gather other non-personal information (from which we cannot identify you) such as the type of your internet browser which we use to provide you with a more effective service.

Cookies

When you visit the Site we may store some information (commonly known as a “cookie”) on your computer. Cookies are pieces of information that a website transfers to your hard drive to store and sometimes track information about you. Cookies are specific to the server that created them and cannot be accessed by other servers, which means that they cannot be used to track your movements around the web. Passwords and credit card numbers are not stored in cookies. A cookie helps you get the best out of the Site and helps us to provide you with a more customised service. We use cookies to track how our site is used and to improve and update our content.

You can block or erase cookies from your computer if you want to (your browser’s help screen or manual should tell you how to do this) but certain parts of the Site may be reliant on the use of cookies to operate correctly and may not work correctly if you set your browser not to accept cookies.

 

Changes to your details

We aim to keep our information about you as accurate as possible. If you would like to review or change the details you have supplied us with, please contact us at admin@hs-estateagents.co.uk

 

Security

We have implemented policies to safeguard your privacy from unauthorised access and improper use. We follow strict security procedures to ensure that your personal information is not damaged, destroyed or disclosed to a third party without your permission and to prevent unauthorised access to it. The computers that store the information are kept in a secure facility with restricted physical access and we use secure firewalls and other measures to restrict electronic access.

All of the information we collect or record is restricted to our offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information. We will explicitly ask you when we need information to identify you. We may require you to co-operate with our security checks before we disclose information to you. You can update the personal information that you give us at any time.

Please remember that no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, HS Estates cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems.

This agreement describes the terms and conditions under which you will use the services at HS Estates. By completing your registration you agree to all of the terms and conditions set out in this agreement. If you do not agree with any of the terms and conditions set out in this agreement, please do not use this site or register with us. We are able to give one off property details without you having the need to be registered with HS Estates.

We will not allow any property viewing to be carried out without full registration for protection to our staff members and security of our clients property.

 

Staff training

All members of staff will be up to date with our data protection policy and your privacy. Which include:

Purpose Limitations: personal data should be only collected for specific explicit and legitimate purposes and not further processed in a manner that is incompatible to carry out the services HS Estates offers

Storage Limitations: HS Estates must identify when it is no longer necessary to store personal data. The consent obtained from the data subjects is valid for the time stated in our privacy policy and must be within reason. There is no legal timeline stated, but as a business we must decide when your details are no longer necessary for legal or legitimate use.

Data Minimisation: The process of only collecting data that is relevant and for a specific purpose. It is very important that we are able to justify why we are collecting the data about an individual

Accuracy: Personal data must be kept accurate and up to date. This is to make sure we are only keeping relevant data.

Transparency: Data must be processed lawfully, fairly and in a transparent manner in relation to individuals.

Third Parties

When we do need to use third Parties for either repairs to property or EPC and floor plans to be carried out, this will be with your agreement in advance, with only the most basic of information being given in order for them to carry out their duties.

If you require advice or quotations from Financial Services or Solicitors, this again will be with your consent and only the basic of information given in order for them to contact you.

Contact us

If at any time you would like to contact us with your views about our privacy practices, or with any enquiry relating to your personal information, you can do so by sending an e-mail calling us by phone or coming into to the office in person. We will not release data to anyone without being sure it is the person requesting this data, ID will need to be produced

 

We under no circumstances store use or sell your data to any one!