At HS Estate Agency, we are extremely proud of our client service and you can read the feedback from some of customers below. If you would like to write to us about our service please contact us.
|I was recommended HS Estate agents by a relative & have been very impressed with the service I have received. My property had been on the market with a well-known estate agent who did not provide the customer service I would expect. However HS have been professional throughout the whole process providing excellent customer service. Michaela Perry was my main contact. She attended appointments & I was always informed of feedback given by potential buyers. Once the property was sold she has continued to provide help & support during the whole process. I have always found Michaela to be efficient, trustworthy & courteous.
I have already recommended HS Estate Agents & would not hesitate in doing so again.
|We’d like to say a massive thank you to Andy & Kerry for all their help in arranging mortgages to finance our purchase & related works.
Communication at every step has been fantastic, and all options were presented in a fair & impartial manner – end result is that we feel we’ve got the best possible deal to suit us, and will certainly be back when it’s time to remortgage at the end of the fixed rate interest term.
Can’t recommend their services enough!
Matt & Rebecca
|Hi Andrew, Another property coup almost completed. I will soon be the proud owner of a complex with pool. At least, I will if the notaire can find her pencil! Thank you for all your help.
|Thank you to the entire HS Estates Team for selling our house so quickly! Everyone at the office went above and beyond, they were always at the end of the phone and willing to answer any question big or small. In particular thank you to Michaela Perry in her extremely professional approach to the sale. The photos Michaela took of the property were to such an excellent standard and the listing was so well written that we had interest immediately and had offers to choose from!
We would highly recommend HS Estates to anyone wanting to sell their property. As a company they are trustworthy and efficient and made the whole process as stress-free as possible.
Tommy & Tara
|Thanks for all your hard work on 199 Crescent Road. It was a challenging time, and I don’t know what I’d have done without you. It all looks fantastic – especially your grass.
🙂 Jo Ross
|My wife and I found the service provided by HS Estates to be very professional and stress free. We found all staff that we had to dealings with to be very attentive, trustworthy and extremely helpful.
The marketing brochure and details were of a very high standard and ensured we had a successful sale and at the best price achievable. This was complimented by the expertise of, in particular, Gavin Watkins who communicated with us throughout the process but never in a way that felt over powering. HS managed all viewings which helped my wife and me with our daily work commitments.
It was never too much trouble for the staff at HS to answer our questions during the stressful time of selling a house and moving.
The commitment that HS showed to our sale was second to none and we would whole heartedly recommend them to friends and family.
Thank you very much.
Mr& Mrs C
|Dear Gavin, Michaela & The Team Thank you so much for all your hard work with the sale of the ‘Old Forge’.
Barry & Kim
|Andy, Kerry and Fran are the best!!Andy helped us with our first house purchase 10 years ago and he was the first person we have contacted when we decided to go with the second purchase . I would highly recommend Andy for all of the amazing work he has put in.
Kerry helped us with paperwork and got it all ready so everything went smoothly.
Fran helped us with renting out our property. We were able to get good tenants and on time. Highly recommended.
Really appreciate all your hard work!!!
Gintare Vaiciuliene + family
A great big thank you to all at HS Estate Agents in dealing with the successful sale of my late mother’s property. I was very happy with the way in which the property was marketed, the organization of the viewings and the information provided on the potential buyers. It was comforting to know that I could rely on you to respond quickly and positively to the issues that arose during the sale process due to the knowledge and experience of the whole team. Thank you in particular for attending regularly at the property and dealing with the requests of the buyer for additional viewings.
A big thank you to Fran on finding me suitable tenants for my property in just over a week! From the very first meeting with Fran I knew that I did not want to use anyone else to market and manage my property. She put me at ease right away and I was very impressed with her professionalism but also her personable approach. I instantly felt like a weight had been lifted off my shoulders at what was an emotional and stressful time. She was very knowledgeable, organised and efficient throughout. Nothing has been too much trouble and the service I have experienced has been second to none. Also, thank you to Andy for his financial advice and input – your guidance has been invaluable. I would not hesitate to recommend HS Estates.
Friendly and professional always going above and beyond!
|Been meaning to get this over to you for some time now.
Little feedback email. 🙂
I highly recommend HS Estate agents, and I will tell you why.
My husband and I were introduced to HS last year 2016, through a close friend who has continued to place their business through them. It is now almost a year later from when I initially spoke to them in which all the team have continued to provide nothing other than outstanding service.
We were selling our house and was also looking to buy within the same area. My “Wish list” was very demanding and I personally wouldn’t move on this.
Working with HS at their office on the sale and purchase of my house was a breeze, within days of HS attending our current home at the time to providing a very honest, but good price for our property we were on the market and had had viewings booked in within days.
Unfortunately, over the following months, we had two properties that we were going to buy pull out on us and in doing this we also lost our buyer, However, HS was always there to reassure us and in fact impressed my husband and I in how quickly they found us another buyer who was ready to go.
HS Estate’s, knowledge of the market is not to be sniffed at and from this they were also able to agree for us to have a private viewing at a property that ticked all the boxes that was not on the market through their direct contacts.
The team at HS worked extremely hard in negotiating on this property for us, along with maintaining the interest from our new buyers.
HS was in regular contact with us both through this at times very hard process.
Along side the sale and purchase of properties, we had spoken with Andy about our mortgage. I have my own business and always felt it would be difficult to loan such amounts. Andy quickly put my mind at rest, he always discussed clearly and openly about what the next stages were, what we need to provide him and general knowledge. With Andy and his family owning the estate agents, the collaboration between them was of complete ease.
Andy, has great contacts within the business not only giving great advice and providing you with his knowledge and in addition to this getting a great deal for our mortgage.
Andy has also support my husband and I through months of heartache, losing several houses and a previous buyer. He has become our friend throughout this process and I will never hesitate to contact Andy and HS estate agents should we wish to move again.
If you are looking for an honest team of people who really do care about your sale or purchase, your feelings and actually do what is in your best interest then I would not look any further. I have previously dealt with other agents in Brentwood and Essex and there is no question who is the best.
Mrs Katie Charalambous
Fran, I would like to thank you for all your hard work , patience and professionalism in your dealing with me and my property throughout this year, and I wish you all the best and a very merry Christmas also.
Thank you for all your support and advice on completing our new mortgage. Your help is always kindly appreciated
Love from Mandy & Chad
|“Right from the beginning Fran and HS Estate Agents were nothing but helpful and supportive in terms of finding us a rental property and getting things set up. It was reassuring to know that throughout the set up process, rental period and closing of tenancy agreement that there was support at the end of the phone. We encountered a couple of minor issues which Fran supported and helped us to navigate and we are very grateful for the support provided”
Firstly, apologies for not sending this sooner and for being unable to utilise the Word document.So, you were the first estate agent we found in Brentwood, mainly because we were staying in the Premier Inn which is just a couple of minutes down the road. Great first impression, the fact that you’re independent was a big plus for us.After visiting a couple of the so called ‘bigger’ firms we were convinced that you were right for us.
The fact that there would be no commission to pay was good, but also the weekly inspections were a massive comfort blanket with the property, potentially, unoccupied for a long period of time.
In terms of the sales process everything went, largely, to plan your communication was brilliant, we were able to maximise the sale price beyond our expectations and with your help achieve a smooth exchange and completion.
So, again massive thanks, if we were local we would certainly recommend on the basis of our experience.
Lovely to have met you, take care.
Mark & Lyn.
|Dear Team,Just a few lines to thank you for your assistance with the sale of the above property. I would not hesitate to recommend yourselves going forward, at all times I felt the team were very motivated to achieve the sale and indeed achieved over the asking price by a considerable amount.
I was particularly grateful for the way the viewings were handled by yourselves, the famous ‘key under the boot’ routine was all that was necessary from us – we felt totally confident that you would take care of the rest and you did.
Our transaction was protracted due to different time scales on selling our home and buying our next property, even so we had support from HS that went above and beyond expectations, a very well done to you!
|I just wanted to take this opportunity to thank you for all your hard work on my recent Harold Wood flat sale. As I no longer live in Essex the entire sale was conducted over the phone and by email. You returned all my calls/emails and we’re always very engaging and honest with me. You answered my many questions and followed up on everything as promised.
I would have no hesitation in recommending you and HS Estates to my friends and family.
Warmest Regards Kate
|I’d like to say a huge Thank you to Andy and Kerry. They offer a friendly, professional mortgage service. I have re-mortgaged with Andy for the last 12 years. He always offers great advice and takes the stress out of re-mortgaging. I couldn’t recommend them highly enough. Thank you again and see you next time.
|HS kept us updated in a timely fashion throughout the whole buying process. At times he knew more than anyone else involved in the chain, which was of great help to us. All communications were responded to quickly, with other staff stepping in to help when Lee was unavailable. Every element of the purchase was dealt with in a friendly manner, which settled mine and my partner’s nerves as first time buyers – we felt comfortable asking stupid questions!
Overall we found the experience using HS to be very pleasant and would definitely recommend to friends and family, or anyone wishing to sell their house for that matter!
|Dear Fran ,
Sorry for taking so long to reply , it’s been a pretty busy week so far !
Anyhow I wanted to firstly thank you for the lovely flowers , it was very kind of you to think of me .
Myself and James appreciate all of your support over the last three years . It’s been such an uphill journey for us throughout this whole Process and you’ve supported and trusted us throughout which we very much appreciate.
I know at times it has seemed an impossible task getting to where we needed to be but in the end we did it with your much needed advise , support and professionalism. Your team are great and it takes a lot for people not to be judgemental when the things that go wrong aren’t always quite so straightforward as we would want them to be .
There are many estate agents out there but your ethic and practise is by far the most professional and personable in our opinion.
Please thank everyone for their help and support and we of course will always recommend you to anyone .
It’s been a very very difficult year for us as you know but we have the house that we always wanted and we fully intend on enjoying it now and slowly rebuilding our family .
Much love and thanks
The Lawn Family
(Residence of Brentwood)
|My experience with HS EA is a positive one. Lee in particular worked hard to ensure that the purchase completed in 10 weeks. He was readily available to answer any questions and kept in touch regularly with all parties to ensure a smooth transaction. Lee accommodated my requests to view the property a number of times and was happy to let me inspect the property at my leisure. I would of course recommend HS EA.”
|Joanne and I would just like to thank the team at HS Estate agents for and excellent job on selling our property. It only took one week for the flat to be on the market, viewings arranged and sold at a price well above what was asked. We had very good advice from the out set and were kept informed promptly throughout the procedure. The staff were also friendly, trustworthy and professional. I would certainly recommend HS Estate Agents to anyone wishing to sell their property.
Thank you all so very much
Joanne & Terry
|I would highly recommend HS Estate Agents to my family & Friends in the future because they were always approachable. I had a number of enquiries about the property I was purchasing and found Lee and Marc very helpful as they were able to resolve my queries in a very professional manner.
|Just wanted to thank you for all your help to us when buying our new home. You always answered my calls as soon as you were free. Also, you kept us up to date with the progress of the house purchase throughout. You were very patient with all my questions, and made the whole process run very smoothly.
Also thank you for the ‘new home’ card and the lovely flowers, which was very thoughtful.
I wish you and all at HS the very best.
|I would like to say a big thank you to all the staff at HS Estates – they have been fantastic throughout the sale of my house, which sold within three days for the full asking price. They helped with all my paperwork and made everything run very smoothly. I would definitely recommend HS Estates because they are professional, accommodating and friendly and nothing was too much trouble.
The checklists were brilliant and so helpful – great idea to help people. Thank you all so very much.
|TO WHOM IT MAY CONCERN
We are delighted to provide a testimonial for HS Estate Agents. During the entire period we worked with them in order to sell our Brentwood home, at no point did we encounter any problems in our dealings with them.
They handled the marketing details with care, taking time and trouble to get appropriate photographs of the property. Subsequently they advised regarding a floor plan, which proved to be a valuable addition to the marketing information. They also took the initiative to additionally publish details in a glossy local directory at no cost to us.
They always gave us as much notice as possible when arranging viewings and kept us updated. The agent involved always attended promptly and provided us with feedback as soon as it was available.
We never had a problem communicating by either phone or email. If the appropriate agent was unavailable, the other staff in the office were helpful and passed on messages as requested. It was always a pleasure to phone HS. Whoever answered our call made us feel like valued clients.
All our dealings with HS have been carried out by them in a professional manner and they have proved themselves to be thoroughly trustworthy. Once again they went above and beyond what would be expected by helping us negotiate not only our selling price but also the purchase price of our new property.
We would certainly have no hesitation in recommending HS to anyone in the future and we have taken every opportunity to sing their praises in our various conversations regarding our house move.
Thank you very much to everyone at HS, and in particular Lee, Marc and Jo, for guiding us through the minefield of house sales!! Without your support it would have been a very much more stressful exercise than it actually proved to be.
Jane and Anthony Clifford
|Andy has been our mortgage advisor for 15 years and has always found the best mortgage option to suit our needs. He is honest and personable, providing a wealth of knowledge regarding mortgage companies and their offers. Andy and his team are efficient and always answer any queries within 24hrs.
|A big thank you to Andy and Kerry for helping me with the mortgage on my first property, you made sure that the whole process went smoothly. I’m really happy in my new home and I’m thankful for all of your support along the way. I will be recommending you to my family and friends.
|It was a pleasure to deal with the team at HS Estate Agents. That word ‘team’ is key! It really felt like they were all working together on our behalf. We had plenty of good, timely communication from them, but never too much. Everyone was so friendly, but very professional. They made buying our home a very pleasurable, stress-free experience and we would certainly use them should we ever decide to move. We very much recommend the team at HS Estates to anyone thinking of selling or buying a home! Many thanks to you all!
|Andy found us the perfect solution and Kerry the fantastic support to make re-mortgaging our property, a breeze! They hand held us through the process, and were always on hand to ask questions and follow up things on our behalf. Ultimately they’ve helped us buy our dream house and realise our wider financial goals. Massive thanks to them both from the whole family!
|Finally a big thanks you for all of your assistance relative to the renting out of the cottage. I must say this is the best experience of finding a new tenant that we have had over the last five or six years. We can certainly recommend HS!
|I can highly recommend HS Estates who handled the sale and purchase of our recent house move. Gavin in particular was very good at finding us a property which was exactly what we had been looking for. Once we had sold, which was within four weeks of being on the market, he acted as an intermediary between ourselves, our buyers and the solicitors to ensure the whole process went as smoothly as possible. All the staff at HS Estates are professional and very knowledgeable in their field. We had complete confidence that whoever we spoke to would do all they could on our behalf. Thank you to the whole team, we are delighted with our new home.
Vivien and Paul Shooter
|Overall, we were thrilled with the service HS Estate Agents provided. From the first phone call through to picking up the keys, they gave a friendly service, with a feeling of a family run business. They were so helpful in arranging an early viewing and were not concerned about “the numbers game” of getting as many people in to view an open house as another estate agent would be. We viewed just the one property with HS Estate Agents and loved it. Having put in an offer, we were quickly given honest feedback. We were informed and updated throughout the sales process and HS Estate Agents were very patient and understanding whilst we waited for things to progress on our property and mortgage offer. The staff were so helpful, friendly and not what you’d expect from a stereotypical estate agent. I would recommend HS Estate Agents to friends and family, they are trustworthy and professional.
Jade & Josh Gordon
|Dear Andy/Kerry, The mortgage offer was received in the post on Saturday, and all looks good!
We’re very happy – Thank you both for all your work in getting this over the line. After my previous nightmare experience with another broker you have both been brilliant. I will be singing your praises to my friends in the area, and will of course return to you for further mortgages down the line.Brendan
|Hello! Wanted to leave a testimonial and show our appreciation. We will recently bought our first house under the careful guidance of HS Estate Agents. At the time it was a really stressful period as we were first time buyers and we have two little children and their birthdays and then Christmas round the corner. HS provided a professional service that made the process really straightforward from beginning to the end. We are positively certain we will use HS services again in any future property activity. HS Estate Agents are a joy to deal with. At each and every step of our purchase, they were there to hold our hands and lead us in the right direction. Very professional and knowledgeable, Lee Dillon is to be recommended. Lee is thoughtful, polite, straight talking and honest. Thank you for all your help and support.
Katie Palmer & Daniel Darby
|Hi lee just wanted to thank you so much for everything you have done for dad, you and HS have been wonderful, you went above and beyond and we wouldn’t hesitate to use you again in the future.
|We liked the manner in which you first spoke to us, you were realistic ref the selling of the property.You kept us informed and updated ref people viewing the property. Always answered our questions and concerns, and returned our phone calls promptly if you were not in the office. You were always courteous, helpful and reassuring through the unsteady market ref the impact of the Brexit situation. If in the future we are in the position of buying or selling a property in the Brentwood area we would use HS again.
|HS made the whole process very smooth. He took on a lot of the stress to get the move in place. The New Home card and flowers were a great touch. Would definitely recommend.
Mr & Mrs Price
|I was the buyer and Lee acted as the agent for the property. He dealt with all the communications in a friendly and helpful way. Always answered questions and got back to me with updates in a timely manner. Received a personal service as opposed to someone who is just interested in the sale. Keep up the good work!
|I just wanted to thank you so much for all your help with the sale of the
above property. You were always available to answer my questions (sometimes
panicky) and remained calm and patient. I just wish I had employed HS from
the beginning instead of signing up with one of the areas bigger agents.
Everyone I spoke to in your office were always very helpful.
I would definitely recommend HS to anyone.
Thanks again Lee,
|After being recommended by a family friend to H.S estate agents we found the process in all aspects from valuation to completion to be as smooth as possible. The advantage of an independent estate agent is you deal with an honest and close knit team that will always be on hand to guide you through the selling process. We would not hesitate to recommend hs estate agents to anybody thinking of buying or selling a property.
Sarah & Keith
|I can only praise all the staff at H S Estates for their professional and efficient manner from the beginning of letting my properties….to the present over Two Years Later! All the worry has been taken out of the letting process for me with H S Estates, because I know that I can trust Fran and Andy to treat the letting as if it were their own. They have been skillful in pricing my properties correctly; finding great tenants and the properties have never been empty with them for even one month. All communication has been polite, clear, reliable and timely with no misunderstandings at all. HS Estates provide a truly personal service that harks back to an era long since forgotten and ignored by many services industries !!
|I am very pleased with the service I received from HS Estate Agents, especially from Lee Dillon who kept me informed of progress and provided advice through-out the process. I would definitely recommend HS to family and friends.
|Dear HS Estate Agents
Thanks for all your great work selling my property in what was a new experience to me. Your patience, advice, pro-activeness and general hand holding throughout made for a much less stressful process than I could have hoped for and feel you went above and beyond. The marketing looked great, the viewing arrangements were clear and general communication for feedback and everything else involved was frequent and felt like a real team effort.
I’d have no hesitation in recommending HS Estate Agents in future to anybody, thanks again.
|To HS Estate Agents
From start to completion I found that HS Estate Agents acted in a more than professional way. Communication was good and dealt with in a timely manner, I was kept up to speed with any new developments.
Overall I would have no hesitation in recommending your services to friends and family.
|I just wanted to say a big thank you for everything you and the rest of your
team did for us over the last few months. I know our chain was a bit tricky
and we are so grateful for the hard work you put in to make our move happen.
We are ready to start our renovation works in our new home so will let you
know when our next move is in the cards!Kerry and Chris
|We had seen several agents to sell our house and they all appeared good, but when we met HS they came across as more thorough and passionate then anyone we’d seen – and we weren’t disappointed.
We explained our needs and he found us the right buyer. Even when we had completed our sale he was able to help. We also found other members of the team very helpful when Lee was unavailable like Gavin.
My only regret is that HS agents weren’t dealing with the purchase of our house too.
While I’d never want to go through buying and selling a property again, if I had to again I will definitely use HS Agents.Rotimi Kojeku
|We were very happy with the efficient and friendly service we received from H S Estate Agents when selling our property recently, particularly the open day arrangement held immediately after it went on the market. This resulted in several offers and the sale being agreed 4 days later.
|HS Estate agents are friendly, helpful and enthusiastic. They genuinely seemed as happy and excited about the purchase of the property as we were. Although we didn’t have any problems, we felt we could approach the team if we did. HS Estate Agents kept in touch throughout and were good at liaising with our solicitor to keep us informed. We were very happy with the service we received, especially regarding finances. Choosing HS Estate Agents was the best decision we made and would highly recommend to everyone purchasing a property to liaise with such a great team.
Mr AS Koodun
|I had the opportunity to be in touch with the staff of HS Estate Agency in Brentwood between March and May 2016, as I purchased one of their properties. I was overall very pleased and satisfied with the service provided by the Agency staff. They’ve been always very professional and friendly; ready to help during all the process, keeping me well informed and updated, being a good link with the seller, providing the most detailed information about the property, and being easily available to arrange multiple viewings of the house.
I don’t know anyone who is selling a property by now, but I would definitely recommend Brentwood HS Estate Agency to any friend or family member who will be looking for a house or thinking to sell one, as I will contact them again for any needs I will have in the future.Antonio Bivona
|Thank you for your excellent and professional care during the sale. Having an open house for viewings took all the stress away from having people wanting to view. Any problems were dealt with which made everything go through smoothly. Even after the sale, HS continued to take care of any questions or problems we had. Would recommend them to any friends as an estate agent who care about their clients and want to do the best for them.
I would just like to say thank you all very much indeed for all you did for me in relation to my move to Leigh on sea. You went far beyond the call of duty and it was very much appreciated. I know my son was very pleased with everything you did for me as it put his mind at rest.
Thank you for the moving in flowers and please thank Lee again for all his hard work.
|This was my first experience of buying a property and has been a very pleasant experience. From the viewing arrangements through till the offer stage HS Estates had been very supportive, clear and provided a fair and transparent service.As this was my first experience I was unclear as to what was entailed as you can imagine there have been a lot of anxious moments, thankfully HS Estates guided me through the process, were clear on where I stood and most importantly acknowledged my questions.
HS Estates are professional and friendly, which are the most important qualities needed for a business of this nature.
I will definitely be recommending HS Estates to friends and family.
Miss S Grewal
|To Fran and all the HS team I just wanted to express my thanks for all your help and hard work during the transaction of our house in Milton Road
Whilst it may seem easy to sell property at the moment a lot of people don’t realise how much hard work goes into seeing the deal through and this is where your company stands out from the crowd
I am sure if we hadn’t had your experienced team to help us along the way we may not have reached completion as there were various hurdles to get over that you managed exceptionally well
|My family and I have used HS Estate Agents to sell a property and purchase a second rental property which they are currently managing for us. Andy and team have provided an exceptional level of service throughout each of these transactions. They are extremely knowledgeable about the local area and highly responsive to any questions raised or requests that we have made. I would not hesitate in recommending HS Estate Agents to family, friends or anyone else for that matter seeking to purchase property in the area – we certainly expect to use their services again in future transactions.
|I’ve been so happy with all aspects of the service I’ve received from HS Estate Agents in selling my flat for me, and have recommended them to numerous people.Everything has been handled efficiently and professionally from the initial valuation, to arranging viewings, and finally the end result in exchanging contracts.
They have a really nice friendly team over there, and nothing seems too much trouble for them. I would definitely not hesitate in using them again for future moves.
|We were very happy with the “realistic” valuation of our property and advice given for improvements etc.… other Agents have over valued in the hope of getting you on their books to start with.
All viewings were arranged at pre agreed times with no disruption to our daily lives.
We received extensive feed back via email and telephone keeping us in the loop with the buyers, solicitors etc.
All staff have been efficient, approachable and friendly throughout all our dealings with HS Estates.
We have used HS Estates for Financing, Buying, Letting and now Selling and have found them to be professional and trustworthy in all our dealings.
As the saying goes… large enough to cope.. small enough to care.
Thank you for your support for now and in the future.
Les & Allison Trembling
|To Gavin, Fran and all at HS Estates
Many thanks for all your help with the sale and purchase of our house. Absolutely first class service. We’ve been delighted with your business – wouldn’t hesitate to recommend you.
|I highly recommend HS Estate Agents. Their fee’s are very competitive and you really do get a personal service. In what was a very difficult move, was made more bearable by the commitment, understanding and professionalism of the team especially Daniel who was brilliant. Thank you all, I would not hesitate to recommend you to anyone I hear of that may be moving.
|A big thank you to Gavin, Fran and team at HS Estates for making what can be a stressful process flow so smoothly. A personable approach with the right amount of professional attitude that made viewings and any dealings with them a pleasure. Their experience and knowledge ensured that we got the right price for our property and my family and I are happy customers. We would not hesitate to recommend HS Estates and would look to use them in the future.
|I want to express my extreme gratitude to the staff of HS estate agents whom I found helped the purchase of Fishers Court to be as stress free as possible.
I was impressed with the way they were able to squeeze me into their tight schedule on the “Open Day” due to other commitments I had at my child’s sports day.They were professional at all times and communication was excellent, addressing all my problems/queries in a prompt and understanding manner.
The whole process was efficient and communication between myself and the vendor was almost as if there was no “middleman”, it felt like I was talking directly to him.Even after contracts were exchanged the professionalism was maintained and the personal touch on completion was unexpected but added to the whole process.
I would definitely recommend HS Estate Agents to friends as I can’t think of any negative points Thank you once again for your teams excellent service Hanna Mitcalfe
|Acting as Executor and having to sell a late relation’s property was a very difficult time, but in choosing HS Estates to act on my behalf was the best move I could have made. I was guided through the process very professionally and kept informed at every step. The viewings and Open Day were handled very efficiently and once a buyer had been found they did everything to make sure that the sale went ahead smoothly. When problems arose I knew that I could rely on them to make every effort to solve them. The staff were very friendly and I felt at ease with every member of the company that I spoke to. I would definitely recommend them and, indeed, use them again in any move I may make.
|I would just like to thank you and your colleagues for the courteous and efficient service received from the initials viewings through negotiation stages and finally moving in.I would have no hesitation in recommending your firm to friends and colleagues and if I can be of any assistance to you in the future, please do not hesitate to contact me.
|We took our time choosing an agent and putting our property on the market. Choosing HS Estate was a great decision – they’ve been very professional and friendly throughout. Special thanks to Daniel and Lee for their hard work and diligence.
Steve and Anna Boffo
|We appointed HS Estates in April 2015 to sell our bungalow – a property which we had owned since 1978, although it had been let for the past few years.The initial valuation was, in our view, understated, but after discussion this was increased to the eventual sale price.
An immediate buyer was found, but unfortunately this fell through after 6 weeks or so, as the buyer couldn’t sell their property. Within a week, an alternative buyer was identified, who offered the asking price. There was a confusing couple of weeks where some communication difficulties delayed matters, but the sale went through in early November.
HS Estates have a good team in place, with logical split functions – Daniel on the sales process, identifying possible buyers, and Lee managing the legal side, chasing solicitors and buyers to follow through to a successful sale. I would mention that as soon as Lee came on board, we were kept continually in the process.
As a seller, all you want to do is complete the sale as quickly as possible. Practical implications of property sales mean that this process can be protracted, but the team, specifically Lee, at HS Estates diarised and chased effectively, and saw things through to a completed sale.
Our thanks for all your help.
Dave and Alison.
|Dear Gavin, Andy, Lee and Fran,You have been amazingly helpful on my purchase, particularly liaising with solicitors on searches, and keeping both myself and the sellers in the loop every step of the way. I’m delighted we have completed, and thank you again for all that you’ve done, really great service.
We are delighted that finally completion has taken place today.
We would like to take this opportunity to thank you so much for helping us through this process and for being so patient!
It has been a pleasure to deal with you all, so again THANK YOU!!
Peter & Anna Wyss
|I just wanted to thank you so much for all your guidance and help with my recent purchase it was very much appreciated!!
You were a pleasure to deal with and you are a credit to your company.
Wishing you all the best for the future!Jo Dormer
|We were extremely pleased with the excellent service received from HS Estates.
The staff were very efficient in getting things moving. The property details were produced very quickly and accurately. The market response was excellent and negotiations were dealt with very professionally so I achieved a more than satisfactory price for my property.
All the staff at HS Estates were very professional throughout the sale process and very knowledgeable.
Thank you again HS. You were all very honest, approachable and friendly and would highly recommend you to all our friends.Steve Boggia
|I just wanted to say thanks to everyone at HS estate agents for their patience and dedication to this sale. It has been a stressful six months, but I can honestly say we would not have stuck with this sale if it hadn’t been for your advice and reassurance. We felt upset when we weren’t kept up to date with the initial delay with Mr C applying for his mortgage. But since then, we have been updated every step of the way. We felt able to call with any concerns or queries and our calls were always returned. I found it very helpful when you took over, lee. You were honest and open with us about delays and the time scales which was reassuring.
Even though we plan to never move again (haha) we would recommend your estate agents to others.
Thanks for everything
|The team at HS Estates are professional and extremely dedicated to providing a high level of service. Our purchase was assisted every step of the way and updates were provided on a regular basis. This is a efficiently run office so here’s a huge ” Thank you” for all your assistance.Kim & Karl
|I found the HS team to be very professional; most thorough and helped us through every step of the journey, with comfort and minimal fuss. It felt like our sale was in safe hands. This estate agent really benefited with the sale of this category and ranking of property. We were pleased to have used them
Thank you for everything. It really is a pleasure to know someone so thoughtful and it is hoped that your kindnesses will always be returned to you. With much appreciation.
Reza and Henrieta
|We were very pleased with the service and level of support received from HS Estates. Daniel was very quick and efficient in getting us up and running. Within a week we had accepted an offer after an influx of visits which was largely down to the ‘offers in excess of’ tactic; if we would have gone higher we may have been waiting a lot longer to sell.This meant we were able to get on and find our own place in really good time and put us in a strong position to buy. Daniel was incredibly professional and knowledgeable in dealing with us and gave some great advice along the way. Highly recommend dealing with Daniel!
After sales service was also very strong; Lee in the office was always reachable, very open and honest and was a pleasure to deal with. His contacts within the locale allowed us to find out and deal with any bumps along the way within a good time frame. His tenacity to push the sale over the line meant that the whole process was roughly 9 weeks which I think is impressive for this industry! Daniel also stepped in and kept up his professional service when Lee was away which meant we had built a strong team on our side within HS Estates.
Thank you again to the team who all did a wonderful job. Also a thank you to Fran who gave me some great advise on a few properties I was looking to make an offer on and who was again very open and honest. Great, service, great team and a very successful sale in the end.
James & Danielle Croxall
|Andy Thank you so much for all of your help in making 46 Farm Road a reality!
Dean Carroll and Laura Nicolaides
|To Andrew Thank you for all your help getting our first mortgage. Finally on the property ladder!
Mandy and Chad Hayer
|To all at HS Estates Just a note to thank you all for your excellent service concerning my recent move. Special thanks to Daniel and Lee.
|Hi Fran,Thank you so much for your excellent service throughout the sale of my mother’s house. Having to sell my mother’s house after being granted probate was a difficult process for me, and your compassion and consideration throughout were exceptional – thank you!
Your staff were always extremely helpful and responded promptly if I had any questions, and you kept me updated at every stage of the process, from the initial marketing and viewings, through to the final stages of completion. I could not have asked for a better service! I would definitely be recommending you to any friends and family that are looking to move. Many thanks again.
|HS were honest, open, transparent and treated us with respect throughout our sale. Our marketing details were agreed with us and loaded quickly to the various websites. Viewings were arranged promptly and feedback was given in a timely manner. Once a sale was agreed, HS communicated with us effectively via e-mail and by phone. I would most definitely recommend HS – they are professional, take pride in their work and respect their clients.
|It’s been excellent services throughout this smooth completion.It was nice knowing you Mr Andy.
Its privileged to move to your neighbourhood.
Thanks so very much for the job you done, to make this possible for us.
|Dear Fran and team at HS Estates
Thank you and your wonderful team for the sale of Woodman Road and the purchase of Tudor Lodge. Without Gavin suggesting we even look at this house we probably wouldn’t have moved!
I found the team very proactive and very friendly. We would call you friends, not Estate Agents as you genuinely cared about our move.
HS Estates provided a wonderful service and kept us fully informed of all progress. I would highly recommend.
We are in our new family home and very happy, if you are ever passing, please call in for a coffee
Julia, Nigel, Ella and Harrison Robins
|Thank you very much for a very professional, trustworthy and friendly service. The marketing and viewing arrangements were first class and the communication with me was excellent. I ‘m happy to recommend HS Estate Agents to friends and family.Simon Orr, 12 Cornsland – Brentwood|
|Fran and Hayley’s approach to finding a suitable tenant for us on a neighbouring property was friendly and professional. They kept us up to date with viewings and feedback. We were pleased to see they regularly reviewed the marketing details. When they found our current tenant the process was smooth and swift, we are very satisfied with the service provided by HS estates and would use them again in the future
|Many Thanks to Fran and the team for being patient with us and helping to push the sale through quickly. Fran was always friendly and helpful throughout. Highly recommended.Thank you for the flowers and card too!
|We as a family have been looking to buy our first property for the last four years. We have met and used various estate agents in the process. Things changed when we met the people at HS Estates. We straight away knew that here was the estate agents who was genuine and was going to enable us to find our first home.
Fran and her team at HS Estates kept us posted about the various properties which were coming on the market. They arranged viewing for us at our convenience. Unlike other estate agents there was no double booking or mass bookings done with our viewings. We were given enough time to view the properties and were not rushed into viewing any of the properties. We viewed the property 4 times before we could make an official offer. Never were we pressurised to make an offer or pushed into buying any house. Once our offer was accepted Fran mentioned to us to just check with the independent mortgage advisor at HS to see if he can offer any better deals. As first time buyers we were apprehensive and worried at times til completion, but the staff at HS Estates were always reassuring. They were very prompt to return our calls and answer our numerous queries.
We had a mortgage in principle with Halifax and thought we had a very good deal with Halifax. When we spoke to Andy, he said that the deal we had in place was very expensive and that he was able to find a cheaper alternative for us. He found a deal for us with Santander. A couple of days before the exchange of contract were due, Andy called me to inform that Santander has further dropped their rates of interest and we were able to get an even better deal with Santander. This would not have been possible but for Andy’s alertness in following the market and willingness to help.
In the days of fast foods, fast cars and estate agents trying to make money through quick sales, we as a family found HS Estates kind, honest, consider to our requests, straightforward, easy to deal with, non-compelling and very accommodating. We will strongly recommend HS Estates for all happy, stress free buying, selling and renting of properties and Andy their mortgage advisor for advice and arrangement of mortgage. They not only specialise in real estate but also specialise in relationship building.
Thank you HS Estates for enabling us to get on the property ladder by helping us locate our dream home. God bless you all.
|Having dealt with various agents, regarding the sale of 2 properties in E.17, then
purchasing 2 properties through HS Estates. I can honestly say how greatly they stand out.
(Professional, Courteous, Honest, Trustworthy, Marketing, always keeping you updated/informed throughout
the whole process.Whether you are buying or selling, I would strongly recommend Fran and her team.
When the day comes again for us to move again HS ESTATES will be our first and only port of call.Lee Deeks – Harold Wood
|The service you gave us from the very beginning was second to none. From the first phone call which was a general enquiry, Fran took the time & effort to listen to our situation and try to help us with a solution, despite us not even being a client at that point. After taking the property on, the regulate contact & updates were excellent enabling us to understand exactly how many speople were viewing our property through the website.Fran was also very accommodating after hours if we had a query or problem and was always happy to talk to us or call us back.
Fran was also fantastic at chasing up the solicitor which I firmly believe helped push our sale through on time.
Even after the sale went through I phoned Fran for a bit of advice on a completely unrelated property and as usual she was her friendly, helpful self putting me at ease with her answers.
Thank you so much for everything including the card & flowers we received on moving into our new home. Lovely touch.
We would have no qualms about recommending HS Estates to our family & friends and would most certainly use them again in the future.
Mitch & Claire Ramsey