Client Feedback

At HS Estate Agency, we are extremely proud of our client service and you can read the feedback from some of customers below. If you would like to write to us about our service please contact us.

Jodie and Peter

“Yet again you’ve been a super star!

We are so grateful for your time and effort during our sale/move. You really are the best mortgage advisor/ advice giver/friend.

We really wouldn’t be where we are now without you, so for that we are externally grateful.

A massive thanks for everything you and your team have done over the last 10 months

Mr & Mrs Daniels, Thorndon Avenue, West Horndon

” We used HS Estate Agents to sell our house. Having not bought or sold property for 25 years it was a bit daunting but our agent Michaela was there to guide us through the process. She paid attention to detail right from the start making sure that the photos of our property showed it to its best. She was there to show people round and contacted us by phone and email to confirm viewings. Fortunately we got a couple of offers very quickly and Michaela liaised between us the buyer and both sets of solicitors to move things along as quickly as and smoothly as possible. Michaela answered all the questions we asked professionally and never made us feel like we were asking a silly question or interrupting her. We have been very happy with the service we received from HS Estate Agents and would recommend Michaela to anyone thinking of buying or selling their house. “

Mrs Traversi

“I recently purchased a property from HS estates in Brentwood and couldn’t recommend them enough!

The service that I received from start to finish was outstanding, despite there being the Covid-19 outbreak and lockdown in full spin they still managed to provide a brilliant service with no hiccups and get us the family house we wanted.

I was given regular updates in a way that was convenient for me by my agent Michaela, who was an absolute star during this process and reduced all my stresses massively.

I honestly couldn’t have asked for a better estate agent, she would update me with every bit of movement no matter how big or small, she chased my solicitors, mortgage broker, and the estate agent in which I was selling with, and reported everything back to me straight away no matter what time in the day It was.

There was no hidden agendas and everything was delivered upfront and in detail with times, dates and reassurance.

I would recommend HS estates Brentwood without a shadow of a doubt! and If I decide to sell my property then I will be contacting Michaela without hesitation.

Thank you all so much xx”

Jane Hart, Dart Close, Upminster

HS estates have recently assisted with my property purchase and I have been impressed with the service from start to finish.
Special thanks go to both Michaela and Andy with their excellent customer service and professional manner we were able to complete our property purchase and mortgage agreement within 3 weeks of making an offer.
They were contactable at all times and chased constantly where necessary to ensure everything was completed in a timely manner.
Michaela made the whole process seem stress free and has continued to be helpful with questions and queries since the sale completed.
I would recommend HS Estates without hesitation.
Thank you so much for all of your help.

Mr & Mrs Folwell

“HS Estates have recently handled our property sale and purchase. Special thanks goes to Michaela who went above and beyond to support us throughout the process making it feel like it was a very personal service. Her excellent customer service and professionalism meant we were kept informed at all times and because she was regularly chasing all parties in the chain (including solicitors) the whole process completed in a very timely manner. Michaela is a credit to her profession and we would highly recommend both her and HS Estates to anyone buying or selling a property.”

Tim Britteon

“All viewings were arranged and communicated to me in a very efficient manner and I was very well informed and updated regarding the whole process of the sale which was a very big help indeed. The responses to my questions were answered very quickly which I was very happy with. The staff at HS Estates were very friendly and helpful and patient which made me feel comfortable and I knew I was in good hands and found them very professional and trustworthy indeed. I would most certainly recommend HS without a doubt to anyone who I knew was selling a house. Thank you HS Estates.”


“I found HS estate agents incredibly supportive throughout my tenancy with them, there in moments of need and very much organised and efficient throughout the entire process. Both Fran and Andy made what could of course be an insanely stressful period when moving, very smooth sailing and I can’t thank them enough for all that they have done. I would highly recommend HS estate agents to other prospective tenants.”

Thanks again for everything,

Alfie Burgess

‘’I used HS Estates for the sale of my 3 bedroom home and I couldn’t have been happier with the process, the amazing estate agents and our mortgage advisor. Michaela made the process as stress free as possible by always updating us as soon as she could, even taking my numerous phone calls when she was off! Toby was brilliant at updating us with new viewings and offers. Andy made the mortgage application process a breeze, getting me the best deal possible. Also, not forgetting Kerry who was always on the ball when it come to the paperwork!
Thank you for the best service I could have asked for. I will always use HS Estates in the future, and couldn’t recommend them enough.”

Mrs Margaret Lethbridge

Thanking you for all your assistance with the selling and purchasing my new property. You provided me with a great service, very professional and would recommend you to further people who are selling their property in the area.  Hope you have a lovely Christmas.

Billy Lozowski, Box Close

“I used HS estates to sell my property this September, and I couldn’t have asked for anything more. Michaela was on hand to answer any and all questions that I had and facilitated in a smooth sale.

I was always made aware of any developments and I feel this ensured a swift sale with minimal hassle.

I would highly recommend anyone that is wishing to buy or sell a property to HS Estates, as their service is exemplary!”


We bought our house through HS- through Michaela. From start to finish Michaela was professional, friendly and couldn’t do enough. Michaela did the work of all three agents in the process and she was the one who kept it moving forward. If it wasn’t for Michaela, we would probably still be in our old house and not moved! Michaela kept me updated everyday and made sure I knew what I needed to do when my agent didn’t advise me.
If anyone asked me who to sell their house with I would tell them to use Michaela and HS as she ensures everything is done quickly and properly while always updating you. She is so organised and on the ball.
Michaela is a credit to HS and I can’t thank her enough for what she has done to get us into our dream home.

Thank you 🙂

Mr & Mrs Crush

We were very happy with the service from HS Estate Agents. We have used them twice before on House Sales and you get a very professional and friendly service. I would like to particularly thank Toby and Michaela and would certainly use HS Estate Agents again.

Melford Place

We would like to say a huge thank you for your professionalism, helpfulness and for just being a really nice, friendly guy. You are a credit to HS Estates and we hope you are appreciated as a star employee!
All the Best – Graham & Jan Anderson

59 Stamford Drive

HS Estate Agents totally exceeded all our expectations of what would be expected of an estate agents, this is our our 3rd experience of buying/selling and HS supported us with both. Communication was perfect very open and honest at all times, I have to mention Michaela and give a very special thanks to her as we had the continuity of regular contact with her. It was a difficult move selling a new house and if it wasn’t for Michaela we have no doubt it would have fallen through. Thank you Michaela and HS for an amazing service 🙂 would most definitely highly recommend. Best wishes, Andrew & Isobel – P.S we actually miss you Michaela

Sarah Barua

‘Without doubt, I would recommend HS Estate Agents for anyone wishing to sell or purchase a property. The team are super friendly and the viewing process was smooth and professional with each viewing appointment suited to my availability and confirmed via email and text message.

Michaela was supportive and mindful of my requirements, particularly around price and location and went above and beyond to ensure completion, often chasing all parties in the chain (including other estate agents and Solicitors), providing me with regular updates. Michaela’s knowledge of the local market and key contacts ensured that nothing was missed and her continued perseverance meant that timelines were adhered to. It was so refreshing to deal with an estate agent that kept me in the loop at all times and had my best interests at heart! A big thank you to Michaela and the team at HS Estate Agents…..’


  “Very happy with Michaela and her help and support throughout the whole process. Very professional, went over and beyond to help us solve issues that were not even hers to solve. Would recommend to anyone looking to sell their house’.”


  “Thanks to everyone at HS Estate Agents for all their help in selling my home in Brentwood. All the staff were easy to contact and very friendly. I was always provided with timely updates on the viewings as well as the contract of sale. A very positive experience and I would recommend them for anyone searching for a place to live in the Brentwood area.”


  “To say that HS went beyond the call of duty is an understatement. It is rare nowadays to find small companies that have such strong and professional attention to detail. I had never realised that the actual selection of a property is a small part of the process. The really tricky parts are once you decide which house you want!! Michaela was literally fantastic and ran most of the process for the entire chain to ensure that we had a reasonable completion date. I can’t imagine how long the process would have taken without her maintaining a daily focus on the entire chain and what needed to happen. Thank you HS, fantastic service and very competitive fee.”


  “Michaela has been great throughout the whole process, always updated us on every stage and answered all of our questions no matter how big or small. She was also very proactive in chasing solicitors and other agents in the chain to ensure everything kept moving. We’re extremely grateful for Michaela’s expert advice, guidance and assistance and would not hesitate in using HS Estate Agents or recommending them to Friends & Family. ”


  “We have been extremely happy with the service received from HS. They handled the sale of our house efficiently, professionally and without issues. I would highly recommend them as an agent when selling or finding tenants for your property. Their team are helpful, informative and make the whole process pain free. They constantly kept us up to date throughout the whole process and were always responsive via phone and email. Thanks guys! Hope to deal with you again in the future!”


  “Dear Richard Please accept this mail as a thank you to you, Andy and Fran, for all commitments, and efforts occurred within the selling and renting of the property in Chester Ave. I have been impressed, and I know that I will use, and recommend to others that may wish to endeavor to sell, or rent their property, and if I wish or others wish to buy. The company is a very professional, approachable, and friendly company, and have taken on this approach when liaising with myself. I couldn’t have asked for more. Richard, thank you for all your hard work, having taken on my property. From my point of view, all dealings were dealt with very professionally, and in the best manner to myself. I hope that you do well, within the company, you obviously enjoy what you do, and that attitude shows when you have been dealing with my issues, or questions. The company seems to be on the up, (Recently, I have been in Brentwood, and I see many boards with other clients using you as an agency) and I can’t see any reasons, why the company can’t continue to be competitive against any agency. Congrats to all. And I hope to be using you guys again. Again, Thank you Kind Regards”


  ” We have almost completed on the sale of our house. Fran and Andy have done a superb job from taking pictures for our brochure right through to completion. They have been efficient and precise about every detail of the marketing of our home. I can’t thank them enough for working so hard for us. They are always one step ahead and communicated every viewing and every change of plan well beforehand. We felt like were put in the picture at all times. We had Fran’s vigilance and support right through to completion, which was especially reassuring in the hectic days before the move. I have already recommended FBN Estates to friends, some of whom had difficulties with other agents’ efficiency. They too were more than happy with Fran and Andy’s efficient service. They are working extremely hard for their clients as they launch their new venture. I cannot fault our experience with FBN Estates, and wish them success in the future.Thank you.”


  “This is to state that Fran & Andy Brabham-Neil, formerly known as Housesale were diligent, polite and professional, and very helpful with suggestions on presentation, and also helpful in showing clients my house.After comparison with other agents i can only say they ‘went the extra mile'”


  “We would like to say a big ‘thank you’ to Andy, Fran & the team for all their efforts on our behalf, especially as I needed to find a buyer quickly who would make a decent offer for my flat. By using Andy & Fran, we were able to achieve this and move on with a minimum of stress and worry.They were the fourth and final agents we used during the sale as we were not particularly impressed with the follow up services of the traditional High Street Estate Agents. In contrast, Andy & Fran were friendly, helpful & knowledgeable at all stages of the sale and they are also prepared to go that extra mile to ensure you are happy & everything is running smoothly. We will definitely recommend you to all our friends!! Best Wishes”


  “Hi Fran,Thank you so much, you have all been brilliant and we certainly will use FBN Estates in the future! We have been telling friends how fab you are so hopefully you’ll get more business from our recommendations! Kind Regards”


“Dear Andy & Fran,Just wanted you both to join me in a celebratory toast to my dad, and the chapter of my life which finally closes with the sale of the house, and to thank you for putting up with the “low lifes” that you’ve had to see over the past months!”


  “Dear Fran,Thank you so much for all your help in dealing with the sale of my mother’s property. It was so re-assuring to be in contact with you via e-mail, especially living so far away. I would certainly recommend you to anyone considering selling their property.”


  “Hi Andy Move all ok , I love My house, I just want to Thank You so much for everything you did, I nearlly gave up at one point and now I am so glad I didn’t …. Thanks for everything”


” Dear Fran & Andy Now moved out of house and settled in to friends house. May I thank you for helping the sale go through smoothly. I have moved many times in the last 30 years but have to say found your company one of the easiest and genuine to deal with. From the marketing details, professional looking photos and helpfulness you have been excellent. I have been kept informed every step of the way and updated in a timely manner where necessary. The advice given when I asked was helpful in my decision making. I would highly recommend you and have already done so to several friends. It is very reassuring to feel you are using an Estate Agent you can trust. I look forward to using your services again as with my track record will be on the move again in the not too distant time in the future. With kind regards,”


  ” Fran and Andy certainly made every effort to ensure that the property purchase process went as smoothly and seamlessly as possible. Even though there were a few hiccups and delays along the way (due to the chain), I found their service to be not only professional but I was kept informed of any changes or developments every step of the way. They acted on everything I asked of them with speed and made it their duty to respond to me with the information I requested in a timely manner. Other additional information was gladly sought after without my request at times and I thought this to be extremely helpful. I felt they managed the entire process very well right up to completion date and would recommend them to family and friends who are looking for a friendly, professional and caring service.”


  “I must admit that I was a little apprehensive in using an office based Estate Agent at the beginning but decided to give this young business a chance to prove themselves. They certainly did that! From beginning to end I found them friendly and helpful, trustworthy and very professional. Marketing details of my property were excellent, communication, advice and feedback on viewings was given throughout the sale process and we sold our house in a matter of weeks…… I would recommend “Andy & Fran ” to friends and family……in fact I have already done so! Best wishes for the future and thank you for all your hard work”


  “Thank you Andy and Fran for your sevices at a snip of the price of an estate agents fees.The service was fast,efficient and friendly. The advice given was true and the sale was dealt with professionally. Both parties were kept up to date and any questions were answered quickly. I certainly would use this company again and would recommend them to both friends and familiy. Its the last time I would use mainstream estate agents having found Andy and Fran a far less stressful ordeal than some so- called professionals.”


  “This is to say that I have instructed Fran to undertake Probate valuations and sell properties where I am either the Executor or Co Executive. I have found that she is extremely professional and is able to offer brilliant service. Clearly in Probate sales a degree of sensitivity is required which Fran has and I have no hesitation ion saying that she does a brilliant job.”


  ” I write this testimonial on behalf of myself and my wife in regards to the services provided by Fran & Andy.Initially when I first met Fran and Andy, I guess that I was a bit dubious of estate agents, because I had had a poor experience from a traditional high street agent. However, I could not fault anything about the service that Andy & Fran provided to my wife and I in the sale of our property in South Ockendon. From the very start they were very friendly and helpful and provided an excellent description of our home and took great pictures to help sell the property. We were kept up to date with information on how many people had looked at our property online on a frequent basis and communication throughout the sale was fantastic. I can honestly say that during the sale of the property I could fully trust Fran and Andy with our dealings and I know that had it not been for their efforts, the sale of the property may not have happened. I can recall several occasions when they did more than I had ever expected, for which I’m ever so grateful. Overall we feel that the services provided were truly professional, trustworthy and they offered great value for money. We still continue to tell our friends and relatives and I would strongly recommend them. Once again Fran & Andy I thank you for your services Kind regards”



  ” Andy and Fran carried out a very thorough valuation of our property, followed up by expert marketing on Rightmove and Globrix. We had no shortage of viewings on our property and their advice was invaluable. Fran and Andy guided us through the entire process and were always extremely patient with our endless questions. They were meticulous in organising and updating us with planned viewings and always chased up feedback from the potential buyers.Fran and Andy contacted us on a regular basis, often on a daily basis to make sure we were fully informed with the latest developments. The amount of contact was adapted well, as they were able to help reassure and reduce pressure on us from our buyer during a busy and stressful period in our personal lives. They were able to make the house sale process mercifully stress free. The advice provided was invaluable when deciding which offer to accept and making sure we didn’t make costly mistakes. Advice regarding issues after an offer was accepted, i.e. survey, exchange etc were also informative. Having Fran and Andy working on our sale was like having a friend hold our hand throughout the process. We completely trusted and value their advice regarding the sale of our property. Andy and Fran were courteous and highly professional throughout the entire house move process. They were meticulous with planning and following up the outcome of viewings. I would have no hesitation in recommending Andy & Fran to anyone looking to buy or sell. The quality of service far exceeded my previous experiences of using high street estate agents. The fact that they were a fraction of the cost of high street estate agents was simply an added bonus. Their personal approach to clients makes it easy to see that they always give 100%.”



“Andy & Fran – First Class Estate Agents I am happy to write this testimonial for Fran and Andy. At first I was unsure about using an Estate Agent that wasn’t familiar with the area, but it quickly became apparent that they had successfully sold other houses in Redbridge, were familiar with the selling points (local schools, etc) and had already achieved a reputation of excellence. Fran visited to take details and view the house and was very personable, but most of all professional. The house was marketed via the internet and had a potential buyer within the first week! At all times I was kept abreast of developments and this proved to be essential as, in a time of credit squeeze, the right mortgage for our buyer proved to be problematic. I can honestly say that without the friendly contact and professional advice from Fran and Andy and their staff the sale could have proved a nightmare . Obviously, the low fee charged is an important part of the excellent package offered. On the whole, I think that this must be the way that people will sell/buy in the future – and if all the Managers are as efficient and friendly as Fran and Andy, I am sure success will always follow.”



  “We used FBN Estates for the sale of our house in Hutton, and I have no hesitation in recommending them to anyone who is considering a house move. We have already told a lot of friends and family about them.Communication – so often a sticking point – was easy, we were constantly kept up to date with progress and felt we were well supported throughout. Fran and Andy have a friendly, approachable yet professional attitude and were very pleasant people to deal with. We discussed the services on offer at the beginning, so there was no risk of misunderstandings, and they delivered exactly as planned. We were given helpful advice on a couple of points which we weren’t sure about and felt confident in their knowledge of the housing market and their ability to sell our house. Fran’s pictures of our house and garden and her attention to detail was fantastic; having looked at many thousands of property pictures on the internet I know they are of a far higher standard than most and I’m sure played a significant part in attracting viewers.With all these qualities I feel sure Andy & Fran in Brentwood will do very well and I wish them every success for the future.”



  “From an enthusiastic buyer to a very pleased homeowner!! Having found a buyer for my property and spending ages scanning the sites for a new property, I found a possibility just on the market with Andy & Fran . Originally set for an ‘Open House’ I contacted them to find out if it was possible to view earlier which would suit me due to my situation. Andy & Fran agreed to this, ‘I must be very persuasive!’ which was great considering the house was that more local for me than them. On viewing I made an offer for the property and although the ‘Open House’ took place I was kept informed by Andy & Fran of the situation at all times. Now, conversations via telephone, after another viewing, communication via e-mails and enquiries made via Andy & Fran on my behalf every step of the way. .even the snow didn’t stop them getting the keys to me on Completion date! . . .a trouble free, friendly, polite and professional Service has provided me with a new home.Many Thanks,”



  “This is not a stereotype estate agent and that’s exactly what we were looking for. We felt Andy & Fran worked really hard at getting the viewings booked in and pushing for a sale. The photos of the house looked great and you worked well.We are unable to fault the performance of any of the staff involved in the actual sale of the property. The hard work did not stop after the offer was accepted, the team pushed hard to get the sale completed in a tight time frame. We thought you were all incredible, very supportive and proactive during the complete process! I have never experienced such a professional approach from an estate agent. The manner in which they all conducted themselves contrasted starkly against my previous experience with other estate agents, I’ll mention no names. I would happily speak to any of your potential customers and highly recommend you, your team and most of all your fantastic service! Thank you for all you have done”


  “Buying a house is stressful especially if you have never done it before. You can’t escape the stress, confusion and pure madness of the process but you can use an estate agent that make the whole process much easier and less stressful. Andy and Fran were always there to answer questions and help us buy our first house. They were nothing but professional and thoughtful throughout the weeks we communicated. Andy went out of his way day and night to communicate clearly with us what was happening. Being a small business they made the whole thing more personal and we felt so well cared for. I would recommend them to anyone!”

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